Freshdesk is a cloud customer support ticketing system.

Data integration: Skyvia supports importing data to and from Freshdesk, exporting Freshdesk data to CSV files, replicating Freshdesk data to relational databases, and synchronizing Freshdesk data with other cloud apps and relational databases.

Backup: Skyvia Backup supports Freshdesk backup.

Query: Skyvia Query supports Freshdesk.

Freshdesk-Specific Features and Limitations

Skyvia does not support custom Freshdesk fields having double quotation marks in their name.

When querying Freshdesk tickets via API v2, the amount of required Freshdesk API calls doubles if you query ticket description field. It’s better not to query it, if you don’t need it.

Freshdesk Connections

To connect to FreshBooks, you need to specify the url to connect to, API version to use, and API key.

Connection Editor window

You need to specify the following parameters for Freshdesk connection:

  • API Version — Freshdesk API to use (v1 or v2). Note that API v2 version provides access to more Freshdesk objects than API v1, and structure of common objects may be different for different API versions.
  • Url — address of your Freshdesk subdomain.
  • API Key — an automatically generated key that is used for connecting to Freshdesk. To find your API key, perform the following actions:

    • Sign in to your Freshdesk Support Portal
    • Click your profile picture in the top right corner of your portal page.
    • Go to the Profile settings page.
    • Your API key will be available below the change password section to the right.
  • Metadata Cache — you can specify the period of time, after which Metadata Cache is considered expired.

Supported Actions and Actions Specifics

Freshdesk connector supports the following actions: