Two-Factor Authentication

Two-factor authentication (2FA) provides an extra level of security to Skyvia profile. It involves two separate methods of verification — login credentials and verification code generated by authenticator app on your phone. For cases when you are unable to use the authenticator app, Skyvia generates 12 unique recovery codes during the 2FA setup.

Before You Start

Before proceeding with the 2FA setup, download and install one of the authenticator apps listed below. You will use the authenticator app to scan a QR code during setup.

Supported Authenticator Apps

Skyvia allows authentication through several authenticator apps such as:

  • Google Authenticator
  • Microsoft Authenticator
  • Twilio Authy

Make sure you've downloaded an authenticator app to your phone or any other personal device to start the 2FA procedure in Skyvia profile.

Recovery Codes

Recovery codes are numeric strings that are tied to Skyvia profile. Use them to verify your identity when you have no access to the 2FA instead of the 6-digit verification code generated by your authenticator app. Every recovery code can be used only once.

Recovery codes are the only way to access Skyvia profile if you lose access to the authenticator app. If you lose both your authenticator device and recovery codes, you will be permanently locked out of Skyvia profile. Skyvia Support cannot restore access to profiles protected by 2FA.

How to Enable Two-Factor Authentication

To enable 2FA, log in to Skyvia and open the authenticator app. Follow the below steps:

  1. Click the user icon on the top right and select Profile settings in the drop-down menu.

  2. Select Two-Factor Authentication and click Enable two-factor authentication.

    Enabling 2FA

  3. Log in to Skyvia to verify your password.

    Enabling 2FA

How to Sign In with Two-Factor Authentication

  1. Open the authenticator app on your personal device.

  2. Scan the QR code with the opened authenticator app or register with the code provided below.

    Scanning barcode

  3. Click Next and enter a 6-digit code from the authenticator app.

    Entering code

  4. Click Verify to confirm connection between authenticator app and Skyvia profile.

  5. Copy or download recovery codes and save them to a secure location.

    Copying recovery codes

  6. Click OK to complete Skyvia 2FA.

    2FA completed

How to Sign In Using Recovery Codes

If you have changed your app or lost your mobile device for authentication to Skyvia profile, you can use one of 12 recovery codes generated during the 2FA setup.

To regain access to Skyvia profile, perform the following steps:

  1. Log in to Skyvia.

  2. Click Use a recovery code to use it instead of verification code.

    Using recovery code

  3. Enter one of your unused recovery codes and click Verify.

    Using recovery code

Managing Two-Factor Authentication

Skyvia allowes you to configure the 2FA. You can change the authenticator app or device, view or regenerate recovery codes, add or remove trusted devices, and disable the 2FA if needed.

Viewing Recovery Codes

To view your recovery codes or save them again, do the following:

  1. Go to your Profile Settings

  2. Select Two-Factor Authentication and click View recovery codes.

    View recovery codes

Generating New Recovery Codes

To generate new recovery codes, perform the following steps:

  1. Go to your Profile Settings

  2. Select Two-Factor Authentication and click View recovery codes.

  3. Sign in to Skyvia to verify your password.

  4. Click Regenerate codes and copy or download them to a safe place.

    Generate new recovery codes

Trusted Devices

To skip 2FA verification for 30 days, you can mark a device as trusted.

To trust a device, select a corresponding checkbox in the Two-Factor Authentication window when signing in to Skyvia.

Trust this device

To remove a device from the list of trusted devices, click Revoke.

Revoke access

Changing Two-Factor Authentication Device or App

To use a new device or a new authenticator app for 2FA, disable the 2FA and enable it back with your new app or device.

Disabling Two-Factor Authentication

We don't recommend you to disable the 2FA. Disabling 2FA significantly reduces the security of Skyvia profile.

This will remove all trusted devices that were logged in with the authenticator app.

To disable 2FA, sign in to Skyvia and open the authenticator app. Follow these steps:

  1. Click User icon and select Profile settings in the drop-down menu.

  2. Select Two-Factor Authentication and click Disable two-factor authentication.

    Disabling 2FA

  3. Verify your password to disable 2FA.

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