SendEmailReply
This action sends a reply for the selected Zoho Desk ticket.
Action Settings
| Setting | Requirement | Description |
|---|---|---|
| TicketId | Required | ID of the ticket. |
| FromEmailAddress | Required | Email address of the sender. |
| To | Required | Email address of the recipient. |
| Content | Required | Body of the email message. |
| ContentType | Required | Defines the format of the email content. Accepts the following values: html and plaintext. |
| IsForward | Optional | Defines if the email is a forwarded message. |
| CC | Optional | Defines email address to be CC’d on the reply. |
| BCC | Optional | Defines email address to be BCC’d on the reply. |
Action Parameters
SendEmailReply action parameters correspond to the fields of the target object. You must map at least the required parameters.
Result
The reply is sent to the specified receiver.